Patient Advice & Liaison Service (PALS)

Vocoll has helped PALS be more efficient and to deal with queries faster and more directly.

In the current environment, 'all hands on deck' is a phrase thrown around frequently. This is the case particularly with PALS teams who would previously handle patient requests and complaints and distribute information for those who knew to contact them.

Vocoll solutions for PALS

• Patients ask questions through Vocoll and PALS teams prioritise the ones they can answer or filter relevant PALS questions back to the patient so they can triage themselves and access the right team.
• Vocoll provides another channel for all patient questions, relieving pressure on telephony system operators.
• Automatic responses allow for Trust policies to be distributed accurately and in response to the relevant questions. The responses are customisable whenever required so the trust remains agile and patients stay informed.
• Vocoll has automatic query categorisation and triaging, allowing operators to better prioritise queries and managers to better allocate resources.
• Vocoll has excellent reporting and stats analysis. Take deep dives into when and where queries emerge in order to be proactive in solving problems and distributing information.

Vocoll is a modular, integrated suite of applications that can make your teams more productive and provide your customers with even better service—for one simple price.

Just answer a couple of questions below, to identify the areas where you would like help, so that we can tailor the right Vocoll package for you.

_{By submitting this form, you are giving permission for VerseOne to store your details for the purposes of fulfilling your query. For further information, please see our Privacy Policy.}