Streams
![](/media/images/versions/img94joktmu7869.png)
Give your teams the ability to handle multiple chat streams at once.
Groups
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Create groups of people and set privacy to keep communications secure.
Teams
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Create and customise as many teams as you require.
Media library
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Share rich media from a secure shared library. Add to your library simply by dragging and dropping images onto your Live Interactions.
Omni-device
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Any device, anywhere. Your visitors and teams are mobile, so your Live Interactions should too. Accessible on desktop, tablet or smartphone—and omni-device synchronisation means conversations are never lost.
Security & privacy
![](/media/images/versions/img94joktmu7851.png)
Conversations are securely encrypted with the same security protocol as online banks—and all data is stored within the UK.
Reports
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Create reports on how your teams and staff are doing. View stats on timeouts, abandoned calls, resolutions, closure times, closed interactions, interactions by category and more.
Categories
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Create and set categories for calls so that you can understand what people are calling for in reports. Re-organise mid-call, or at the end if required.