• Delivering better informed
    collaboration and
    communication and more
    personalised customer
    experiences.

     

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Digitally enhance your customer service and brand attraction.

Empower your customers: enhance your reputation.

Put the collective intelligence of your organisation at your customers’ fingertips.

Deliver great customer service to your residents and stakeholders—at a time and pace that suits them.

Provide targeted, context-based advice and services through URL tracking, geolocation, and in-built Google Translate.

Enable fast, proven communication through highly-secure document and image exchange, as well as inline video rendering.

Deliver great customer service

All the tools your service agents need to work smarter.

Empower your staff to be as productive as they need to be.

Multiple call handling, with industry-standard active Acceptance, Resolution, and Closure (ARC) processes.

Templated Answers enable your staff to provide effortless advice on brand, with a personal flavour.

Be in when you're out - use VOCOLL's Chatbot, integrated with the built-in KNowledge Base, as the AI first line of support.

Turning every online interaction into a great customer experience for Social Housing

Strengthen your reputation

Digital capabilities that improve your customer’s experience, improve loyalty, and enhance your reputation.

Attract more customers

Attract more customers with great reputation management.

Attract greater talent by being a trusted brand with a great reputation.

Boost your teams performance and motivation.

All the tools your service agents need to work smarter. Empower your staff to be as productive as they need to be.

Multiple call handling

Multiple call handling, with industry-standard active Acceptance, Resolution, and Closure (ARC) processes.

Templated yet customisable answers enable your staff to provide effortless advice on brand, with a personal flavour.

‘Be in when you’re out’ - Use Vocoll’s Chatbot, integrated with the built-in Knowledge Base, as the AI-first line of support.

Woman in a call centre

Social Housing Success Stories

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Vocoll is part of a multiple award-winning, market-leading platform and service provider VerseOne Group, which is made up of VerseOne Technologies and Firebox Digital.