Our product

Make real-time video calls. For when you need to show, not tell.

Set availability times for your teams, ensuring customers always know when someone is there to take a call.

Give your teams the ability to handle multiple chat streams at once.

Seamlessly transfer a chat to a subject matter expert on your team and give them a private description on what the call is about

Know exactly where the caller is located so you can provide emergency or location-specific assistance if needed.

Shows what page of your website the chat has been launched from for more context and precision.

Create and customise as many teams as you require.

Create groups of people and set privacy to keep communications secure.

Bring external suppliers and contractors into conversations securely to help solve customer queries quicker and better.

See who's doing the best work with leagues. A way to clearly see stats on your team and provide incentives.

Create repots on how your teams and staff are doing. View stats on timeouts, abandoned calls, resolutions, closure times, closed calls, calls by category and more.

Translate interactions between languages, so that you can provide responses to anyone.

Conversations are securely encrypted with the same security protocol as online banks - and all data is stored within the European Union.

Seamlessly switch between teams and groups to obtain and deliver information. Got a question about a specific issue? Speak directly with a supplier or subject matter expert in one chat and deliver that message back to your customer.

Any device, anywhere. Your visitors and teams are mobile, so your Live Chat should match. Accessible on desktop, tablet or smartphone. Omni device synchronisation meaning conversations are never lost.

All conversations and groups are searchable including links, files.

Share rich media from a secure shared repository.

Re-open closed calls incase you need to re-establish the call.

Grab and share files from your desktop, email or camera and share them into any conversation or Project Group. Link from popular social media channels to display videos, Tweets and more.

Get a two week snapshot of activities at a glance.

Set categories for calls so that you can understand what people are calling for in reports. Re-categorise mid-call or at the end if required.

Send us your ideas on what features you would like us to build next.

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CX Bot will auto-activate when outside of availability hours or if no one is available. Making sure service users can always get what they need. If they can't, then it sends a callback request and log to the team to pick up when they are next available.

if CX Bot can't answer the question, it will either send the call to a support agent or send a callback request to the support team.

When a customer asks a question the CX Bot retrieves the relevant answers. If those are not quite right, it will deliver new answers and will never repeat itself. It learns which answers are the best and uses those.

Template responses to common questions (FAQs), so that you save even more time and personalise those responses to feel more human or fit within your brand's tone of voice.

If a support officer comes online when CX Bot is responding, they can interject and take over.

Send us your ideas on what features you would like us to build next.

Request a feature