Give your teams the ability to handle multiple chat streams at once.
Create groups of people and set privacy to keep communications secure.
Create and customise as many teams as you require.
Share rich media from a secure shared library. Add to your library simply by dragging and dropping images onto your Live Interactions.
Any device, anywhere. Your visitors and teams are mobile, so your Live Interactions should too. Accessible on desktop, tablet or smartphone—and omni-device synchronisation means conversations are never lost.
Conversations are securely encrypted with the same security protocol as online banks—and all data is stored within the UK.
Create reports on how your teams and staff are doing. View stats on timeouts, abandoned calls, resolutions, closure times, closed interactions, interactions by category and more.
Create and set categories for calls so that you can understand what people are calling for in reports. Re-organise mid-call, or at the end if required.