Regenda Testimonial

We needed to increase the volume that our customer service team could handle without increasing costs, and in an ideal world even saving us money. The implementation of VerseOne’s Live Support platform has meant just that and more.

Customer experience and value for money was key in the decision making process. The fact that customer queries can be dealt with as effectively, but much more quickly and in greater quantities is evident of us putting our customers first.

We are in a better position for the future too—we will be able to handle the predicted volume increase our customer service team will face with changes such as Universal Credit more easily. Additionally, as our customer service team is now more efficient, time and resources can now be allocated to other tasks.

Chris Long, Customer Support Manager, The Regenda Group

Build Stronger Teams

Build Stronger Teams

Watch your teams become more efficient through timely, targeted communication—and ditch cumbersome and wasteful email chains.

Scale Efficiently

Scale Efficiently

Vocoll’s innovative micro-service architecture and Fair Licensing Policy means that you can quickly expand your apps as you expand your business.

Work Smarter

Work Smarter

Vocoll’s collaboration tools enable your organisation to realise the value in your team members, your business content, and to drive success.

Security & privacy

Security & privacy

Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.

Drag & Drop File Sharing

Drag & Drop File Sharing

Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.

Persistent & synchronised

Persistent & synchronised

Your Team Fusion account is synchronised whether you access through any desktop or mobile device. This means conversations are never lost when you switch devices.

Lancashire Teaching Hospitals NHS Trust love VerseOne's Live Support

Vocoll is exactly what I was looking for in a Live Support platform. It helps customers reach exactly who they need to. Vocoll shows great promise as an alternative to phone support.

Communications Officer, Lancashire Teaching Hospitals NHS Trust