What is Vocoll?
VOCOLL is an enterprise application designed to enhance your customer service and support.
VOCOLL helps organisations provide a more convienient, efficient and effective customer service with existing support teams.
"Per interaction, we receive better value for money by using VOCOLL"
Jon Thurlow - Resident involvement Officer @ Howard Cottage
What we believe
At VOCOLL, we believe that improved communication and collaboration, empowers support teams and delivers better customer service.
How does VOCOLL deliver on this promise?
Vocoll drives superior customer service experiences by facilitating optimised digital dialogues between organisations and their service users.
A digital dialogue...
A digital dialogue is a two way exchange of information between an organisation and its service users, which is made possible through a range of digital tools and processes.
Digital dialogues empower both organisations and their service users, by seamlessly uniting them within a secure environment, to enable personalised information and services to be managed efficiently, anytime and anywhere.
These digital dialogues provide seamless access and management of personalised information and services alongside your traditional service channels.
Vocoll gives service users confidence and convenience and your organisation a higher standard of customer service with improved efficiency.
How can Vocoll help your service users?
How can VOCOLL help your service users?
More effective and convienient customer service.
VOCOLL gives your service users greater convenience, by enabling more effective self management and access of information 24/7.
Give your service users the information they need easier, quicker and at their convenience.
Provide them with with higher quality, more effective information and media rich communication.
By enabling tighter internal collaboration as well as the creation of intelligent knowledge repositories, expertise can be efficiently pooled and delivered seamlessly to your service users.
How can VOCOLL help your organisation?
A more efficient and effective support team
Empowering your organisation with the best tools increases efficiences within your workforce and gives them the freedom to provide effectiveness and value where it’s really needed.
Service more people at once
Service more people at once with multi channel communication.
Free up resource time by providing automation to your workflows.
Provide an ‘always on’ customer experience with Vocoll AI and Knowledge Base.
Make the transfer of information easier with better communication and collaboration between users, teams and third parties.
Power to categorise, prioritise and tackle issues.
Deliver media rich communcation with video,images and documentation.
Accurately capture all stages of the customer engagement journey so everyone has an accurate and holistic view.
Define and measure success metrics using team specific or organisation wide reporting.
Record transcripts for training purposes, with the in-built flexibility to manage data in line with your GDPR policy.