• Decorative Orange Gradient

    A website visitor chatting online to the organisations support team

    Skip the small talk

    Secure digital collaboration to help you get things done!

    Vocoll has powered more than 1.7 million digital interactions, and counting, across a vast range of organisations dedicated to providing the very best for their customers and teams. Join us, and get more done!

    • Access on any device
    • Live Support
    • Connected Teams
    • AI-driven Knowledge Bot
    • Microsoft Partner Logo
  • Decorative Steel Background

      Cross Keys Homes Logo

    Vocoll has proved to be a fantastic, easy to use and reliable system, enabling our Customer Service Advisors to deal with multiple conversations at the same time...

    —Katie Taylor, Communications & Marketing Manager, Cross Keys Homes

  • Decorative Steel Background

    Barts Health NHS Logo

    If you're not using a chatbot now, you should do within the next year because that is what everyone else will be using...

    —Communications Manager, Barts Health NHS Trust

  • Decorative Steel Background

    First Garden Cities Homes Logo

    Per interaction, we receive better value for money by using Vocoll.

    —Jon Thurlow, Resident involvement Officer, First Garden Cities Homes

Vocoll Interaction Features

Headline features for digital interaction


Give your teams the ability to handle multiple chat streams at once.


Create groups of people and set privacy to keep communications secure.


Create and customise as many teams as you require.

Media library

Share rich media from a secure shared library. Add to your library simply by dragging and dropping images onto your Live Interactions.


Any device, anywhere. Your visitors and teams are mobile, so your Live Interactions should too. Accessible on desktop, tablet or smartphone—and omni-device synchronisation means conversations are never lost.

Security & privacy

Conversations are securely encrypted with the same security protocol as online banks—and all data is stored within the UK.


Create reports on how your teams and staff are doing. View stats on timeouts, abandoned calls, resolutions, closure times, closed interactions, interactions by category and more.


Create and set categories for calls so that you can understand what people are calling for in reports. Re-organise mid-call, or at the end if required.

AI-driven Knowledge Bot Features

Headline features of our AI-driven Knowledge Bot

Always on

Knowledge Bot will auto-activate when outside of available hours or if no one is available, making sure service users can always get what they need. If they can't, then it sends a callback request and log to the team to pick up when they are next available.


If Knowledge Bot can't answer the question, it will either send the call to a support agent or send a callback request to the support team.

Intelligent response

When a customer asks a question the Knowledge Bot retrieves the relevant answers. If those are not quite right, it will deliver new answers and will never repeat itself. It learns which answers are the best and uses those.


If a support officer comes online when Knowledge Bot is responding, they can interject and take over to provide 1-2-1 support.

Digital interactions to help you get things done

Vocoll is your communication and collaboration hub, designed for the needs of your organisation.

Vocoll is not just another feed or social media aggregator. Vocoll is a productivity tool that can be integrated with the applications that you use every day, whether that is Office 365 or your business critical systems - designed by people with a deep knowledge of your sector.

Live Support Secure, fluid communication for collaborative work

Vocoll enables productive interactions through 1-2-1s and private project groups, helping you to get things done.

Vocoll enables you to connect to your internal teams and provides a direct channel to your customers through its Live Support functionality.

With the ability to share images, documents, videos and other rich media from your library, Vocoll is the ultimate in transactional conversations. You have the control to craft templated responses that allow you to maintain brand voice and save time.

Find out how Vocoll can help your organisation

Knowledge Bot Be in when you're out with the AI-driven Knowledge Bot

Vocoll's AI-driven Knowledge Bot is your first line of support - 24/7.

Building your knowledge base is easy, with automated tagging that allows your customers to ask their questions in plain English.

And don't worry you can view and take on a conversation at any time. Or, if their query is out of hours, your customer can simply arrange a callback.

Find out how Vocoll can help your organisation

Let us show you how Vocoll can help you work smarter

Vocoll is a modular, integrated suite of applications that can make your teams more productive and provide your customers with even better service - for one simple price.

If you are in Healthcare or Social Housing, why not explore our sector hubs, filled with case studies and organisation-specific sections.

Just answer a couple of questions below, to identify the areas where you would like help, so that we can tailor the right Vocoll package for you.

Your organisation

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Your solution

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