We needed to increase the volume that our customer service team could handle without increasing costs, and in an ideal world even saving us money. The implementation of VerseOne’s Live Support platform has meant just that and more.
Customer experience and value for money was key in the decision making process. The fact that customer queries can be dealt with as effectively, but much more quickly and in greater quantities is evident of us putting our customers first.
We are in a better position for the future too—we will be able to handle the predicted volume increase our customer service team will face with changes such as Universal Credit more easily. Additionally, as our customer service team is now more efficient, time and resources can now be allocated to other tasks.
—Chris Long, Customer Support Manager, The Regenda Group
Build Stronger Teams
Watch your teams become more efficient through timely, targeted communication—and ditch cumbersome and wasteful email chains.
Vocoll’s innovative micro-service architecture and Fair Licensing Policy means that you can quickly expand your apps as you expand your business.
Vocoll’s collaboration tools enable your organisation to realise the value in your team members, your business content, and to drive success.
Security & privacy
Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.
Drag & Drop File Sharing
Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.
Persistent & synchronised
Your Team Fusion account is synchronised whether you access through any desktop or mobile device. This means conversations are never lost when you switch devices.