Cross Keys Homes fights COVID-19 with Vocoll | News & Events

Cross Keys Homes fights COVID-19 with Vocoll

Due to the outbreak of COVID-19, Cross Keys Homes (CKH) at one point saw the number of calls to its online Vocoll Live Support platform increase from 100 per week to 120 per day—a 600% increase!

“Wishing to maintain the highest levels of  customer service, which is a hallmark of CKH, whilst handling the huge rise in the volume of calls would’ve been a tough challenge during the current pandemic, had it not been for VerseOne Group’s communication and collaboration platform, Vocoll, that powers our online live support service," commented Katie Taylor, Commmunications & Marketing Manager at CKH.

“Vocoll has proved to be a fantastic, easy to use and reliable system which is helping to encourage our residents to get in contact with us electronically, enabling our Customer Service Advisors to deal with multiple conversations at the same time, in the same efficient and seamless way whilst continuing to deliver an excellent service to our residents.”

Cross Keys Homes's dedication to their customers is well known in the industry, and VerseOne are thrilled to be able to help CKH to maintain their reputation for responsive and reliable customer service during this pandemic.

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