Cross Keys Homes fights COVID-19 with Vocoll | News & Events

Cross Keys Homes fights COVID-19 with Vocoll

Cross Keys Homes Logo

Due to the outbreak of COVID-19, Cross Keys Homes (CKH) at one point saw the number of calls to its online Vocoll Live Support platform increase from 100 per week to 120 per day—a 600% increase!

“Wishing to maintain the highest levels of  customer service, which is a hallmark of CKH, whilst handling the huge rise in the volume of calls would’ve been a tough challenge during the current pandemic, had it not been for VerseOne Group’s communication and collaboration platform, Vocoll, that powers our online live support service," commented Katie Taylor, Commmunications & Marketing Manager at CKH.

“Vocoll has proved to be a fantastic, easy to use and reliable system which is helping to encourage our residents to get in contact with us electronically, enabling our Customer Service Advisors to deal with multiple conversations at the same time, in the same efficient and seamless way whilst continuing to deliver an excellent service to our residents.”

Cross Keys Homes's dedication to their customers is well known in the industry, and VerseOne are thrilled to be able to help CKH to maintain their reputation for responsive and reliable customer service during this pandemic.

Let us show you how Vocoll can help you work smarter

Vocoll is a modular, integrated suite of applications that can make your teams more productive and provide your customers with even better service - for one simple price.

If you are in Healthcare or Social Housing, why not explore our sector hubs, filled with case studies and organisation-specific sections.

Just answer a couple of questions below, to identify the areas where you would like help, so that we can tailor the right Vocoll package for you.

Your organisation

Note: Questions marked by * are mandatory


Your solution


Contact details

By submitting this form, you are giving permission for VerseOne to store your details for the purposes of fulfilling your query. For further information, please see our Privacy Policy.