Live Support Features

Live Support empowers your customers and delivers meaningful efficiencies—all though a beautifully simple interface.

Dynamic Group Chat

Dynamic Group Chat

Don't know the answer to a query? Simply access your colleague list and open a new chat stream in a floating palette—all whilst maintaining the conversation with your customer.

Templated Responses

Templated Responses

Lots of support questions are frequently asked questions—Templated Responses enable you to define and re-use common answers, so that you save even more time!

Drag & Drop File Sharing

Drag & Drop File Sharing

Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.

Video Chat

Video Chat

For when you need to show, not tell. Make real-time video calls to Contacts and Guests, right from within the application.

Channel Settings

Channel Settings

With channels, you can set varied opening hours for your teams, ensuring that your customers can always see when someone is available to take their query.

Security & privacy

Security & privacy

Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.

Unlimited Private Groups

Unlimited Private Groups

Create Private Groups for projects, teams, clients, or the after-work 5-a-side football league. When you're finished with a Group, just leave it.

Fully searchable

Fully searchable

All of your conversations and Groups are searchable by keyword—including text, links, files, and more. If it's discussed in Team Fusion, it's saved forever. Let Team Fusion be your memory…

Persistent & synchronised

Persistent & synchronised

Your Team Fusion account is synchronised whether you access through any desktop or mobile device. This means conversations are never lost when you switch devices.

Regenda Testimonial

We needed to increase the volume that our customer service team could handle without increasing costs, and in an ideal world even saving us money. The implementation of VerseOne’s Live Support platform has meant just that and more.

Customer experience and value for money was key in the decision making process. The fact that customer queries can be dealt with as effectively, but much more quickly and in greater quantities is evident of us putting our customers first.

We are in a better position for the future too—we will be able to handle the predicted volume increase our customer service team will face with changes such as Universal Credit more easily. Additionally, as our customer service team is now more efficient, time and resources can now be allocated to other tasks.

Chris Long, Customer Support Manager, The Regenda Group

Any device, anywhere

Your visitors are mobile, so your live chat should match. Accessible on desktop, tablet or smartphone, Live Support from Vocoll really is the do-it-all, from anywhere, website engagement tool.

Live support dummy conversation on tablet and smartphone

Don't make your customers wait

Your customers are on your website, are you? Interact with them in real-time, faster than email or telephone, and help them with their query.

Vocoll Live Support agent view

Did you know?

Live chat has the highest customer satisfaction level of any support channel.

Easy-to-use

With no software to download, a clean & simply functional interface, Live Support is easy and quick for both your visitors and staff to utilise.

Rosebery testimonial

We realised very quickly that with the current climate, and what is on the horizon, we needed to increase the call volume that our customer service team could handle, without increasing our budget. We also wanted to improve the experience that we offered to our residents.

We knew the benefits of live chat, and that it would help solve the above. We tested many live chat platforms, but Vocoll Live Support really stood out to us. It was simple to use, requiring little training for our staff and low friction for our residents which meant that it was easy for them to use.

We can now handle numerous Live Support calls at once, whereas before we could only handle one telephone call at a time; our customer service team is now so much more efficient.

Our residents love it too, they can reach exactly who they want, quickly and easily.

Rosebery Housing Association