Don't know the answer to a query? Simply access your colleague list and open a new chat stream in a floating palette—all whilst maintaining the conversation with your customer.
Lots of support questions are frequently asked questions—Templated Responses enable you to define and re-use common answers, so that you save even more time!
Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.
For when you need to show, not tell. Make real-time video calls to Contacts and Guests, right from within the application.
With channels, you can set varied opening hours for your teams, ensuring that your customers can always see when someone is available to take their query.
Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.
Create Private Groups for projects, teams, clients, or the after-work 5-a-side football league. When you're finished with a Group, just leave it.
All of your conversations and Groups are searchable by keyword—including text, links, files, and more. If it's discussed in Team Fusion, it's saved forever. Let Team Fusion be your memory…
Your Team Fusion account is synchronised whether you access through any desktop or mobile device. This means conversations are never lost when you switch devices.