VerseOne Vocoll for Social Housing - Customer Services

Customer Services during the COVID-19 crisis.

Event details

Friday 13 March 2020 10:00

Book a call

Customer Services during the COVID-19 crisis.

Type Webinar
Venue Your desk
Start 13 Mar 2020 10:00
End 29 May 2020 11:30
Organiser Verseone Admin
Email chris.mounsey@verseone.com
Places 100

Details

Book a call

Customer Services during the COVID-19 crisis.

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The huge increase in call volumes coupled with the shortage of support staff due to self-isolation is making customer service delivery practically impossible.

The Vocoll for Social Housing smart digital platform for collaboration and communication allows residents to self-serve or contact you digitally and significantly reduce telephones call volumes.

Housing Associations are currently using Vocoll so that:

Staff can maintain browser-based contact to continue offering public-facing services and internal collaboration - with no need for ANY specialist IT skills or environment.
Team members without the kit and permissions to use your digital platform off-site can work from home seamlessly - answering residents’ queries, staying in contact with colleagues and keeping your frontline services running.
All interactions are recorded and integrated with your key systems - ensuring staff in ‘social distancing’ measures can leave an auditable breadcrumb trail and maintain information governance.
Customer Service Staff have access to any internal Vocoll team meaning residents rapidly receive accurate information
Ease of communication and document distribution means residents can be signposted to services properly
Vocoll takes care of time-consuming FAQs and allow staff to focus on those that require them more urgently
Question categories and traffic light triaging empowers staff to prioritise queries and help those with the most need more rapidly
Reports that allow tracking of interaction data and be proactive in solving problems and assigning resources
Every organisation using Vocoll evolves and improves over time through collaboration and support from other Social Housing organisations

Vocoll for Social Housing is totally secure, Cloud-based and optimised for Microsoft Azure - with no need for ANY specialist IT skills or environment.

Sign up today and start benefitting from the power of Vocoll for Social Housing within minutes.

Alternatively, use the form below to arrange a call with a member of our Housing Team.

We have a dedicated team to walk you through the on-boarding process.

VerseOne Group is “The UK’s Leading Digital Transformation Solutions Provider” (Corporate Vision Awards 2020). Our wide range of digital solutions is already used by over 80 Social Housing Associations across the UK.

Managed on and optimised for Microsoft’s Cloud computing platform Azure, all Vocoll interaction information is securely held and fully ‘integration-ready’ and optimised for multichannel smart device delivery.

Azure

VerseOne Vocoll for Social Housing - Customer Services

Customer Services during the COVID-19 crisis.

Event details

Customer Services during the COVID-19 crisis.

Details

Customer Services during the COVID-19 crisis.

Meet at…

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